Shipping Information
Shipping Within Australia
Ricéa currently ships to addresses within Australia. All orders are dispatched from Perth, Western Australia, through Australia Post.
Order Processing
Please allow up to 2 business days for your order to be prepared and dispatched. Orders placed on weekends or public holidays will begin processing on the next business day.
During launches and other busy periods, processing may take slightly longer. If we anticipate a significant delay, we will contact you using the email address provided with your order.
Shipping Rates
We offer free standard shipping on Australian orders of $140 AUD or more.
The free-shipping threshold is calculated after any discounts have been applied and before shipping charges. Available shipping options and applicable rates will be displayed at checkout.
Standard and Express Shipping
Standard and Express shipping options are available at checkout. Choosing Express shipping shortens the delivery period after dispatch, but does not change our 2 business day order-processing time.
Delivery times vary depending on the destination and may take longer for regional or remote locations.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping-confirmation email containing your Australia Post tracking information. Please allow some time for the tracking status to update after receiving your confirmation.
Delivery Addresses
Please check that your name, delivery address and contact details are correct before placing your order.
If you need to change your delivery address, contact us as soon as possible at info@ricea.com.au. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Ricéa can deliver to residential addresses, business addresses, PO boxes and Parcel Lockers within Australia.
Returned Parcels
If a parcel is returned to us because the address supplied was incomplete or incorrect, or because it was not collected, we will contact you to arrange redelivery. Additional postage charges may apply.
Delivery Delays
Delivery estimates are provided as a guide and are not guaranteed. Delays may occur after dispatch due to circumstances outside our control.
If your tracking has not updated for an extended period or you believe your parcel may be missing, please contact us at info@ricea.com.au with your order number. We will assist you in raising an enquiry with Australia Post.
International Shipping
Ricéa does not currently offer international shipping. We hope to expand our delivery options in the future.
