Returns & Exchanges

We hope you love your Ricéa pieces. If you select the wrong size or change your mind, eligible items may be exchanged in accordance with the policy below.

Change-of-Mind Exchanges

You may request an exchange within 14 days of receiving your order.

As a new small business, we are currently able to offer exchanges only for change-of-mind returns. We do not provide refunds or store credit in these circumstances, but we hope to expand our returns options as Ricéa grows.

To qualify for an exchange, the item must be:

• Unworn, unwashed and unaltered
• In its original condition
• Free from marks, makeup, deodorant, fragrance, pet hair or other signs of wear
• Returned in its original garment bag

Please take care when trying on your garment. Items that do not meet these conditions may be returned to you and will not qualify for an exchange.

Requesting an Exchange

Before returning an item, email info@ricea.com.au with:

• Your name and order number
• The item and size you wish to return
• The replacement size you are requesting

Please wait for return instructions before sending your item. Returns sent without prior approval may experience delays.

Exchanges are subject to stock availability. We cannot reserve a replacement item until your returned item has been received and approved.

Exchange Postage

Customers are responsible for the cost of returning change-of-mind items to Ricéa. We recommend using a tracked postal service, as Ricéa cannot process the exchange until the parcel has been received.

Once your return has been approved, Ricéa will cover standard postage for the replacement item within Australia. Express replacement shipping is not included.

Exchange Processing

Please allow up to 5 business days after your return is delivered for it to be inspected and processed.

Once approved, we will dispatch your replacement item and send you tracking information by email.

Sale Items

Items clearly marked as final sale are not eligible for a change-of-mind exchange. This does not affect your rights if an item is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If you believe you have received a faulty, damaged or incorrect item, please contact info@ricea.com.au with your order number, a description of the issue and clear photographs where possible.

Please do not send the item back before receiving return instructions.

Our exchange-only policy applies to change-of-mind returns. It does not exclude any rights or remedies available under Australian Consumer Law. If an item is confirmed to be faulty, damaged or incorrectly supplied, we will work with you to provide the appropriate remedy and cover reasonable return-postage costs.

Need Help?

If you have questions about an exchange or an issue with your order, contact us at info@ricea.com.au. We aim to respond within 1–2 business days.